Medical Secretary

Medical Secretary - Auchenflower

Location: Auchenflower, Brisbane (4 days on-site + 1 day paid travel per week)

Employment Type: Full-time, Permanent

Hourly Rate: $39.03 per hour + superannuation

We are seeking an experienced and empathetic Medical Secretary to join a dedicated clinical support team in a full-time, permanent capacity. In this role, you will be based in Auchenflower 4 days per week, with 1 dedicated paid travel day per week. Working closely with specialists and administrative leaders, you will act as a primary point of contact for patients and referrers, ensuring smooth clinic flow and high-quality administrative coordination.

Key Responsibilities:

• Patient Reception & Coordination: Welcome patients, visitors, and carers with warmth, professionalism, and empathy; manage arrivals, waiting area coordination, and admissions/discharges.
• Consultant Practice Support: Prepare daily clinical sessions—including electronic day lists, hard charts, incoming correspondence, and triage of doctor messages.
• Appointment Management: Coordinate, schedule, and amend patient visits across new consults, reviews, day hospital treatments, inpatient care, and outreach clinics (including DVA approvals and transport coordination).
• Billing & Financial Administration: Generate accurate patient billings according to consultant fee schedules, process daily payments/receipts, execute Medicare Lodgements, and balance daily reconciliations and banking.
• Multidisciplinary Liaison: Act as a key liaison between Medical Oncology, Radiation Oncology, day hospital units, hospital wards, referrers, and external allied health providers.

Qualifications & Skills:

• Experience: Proven track record in a medical secretarial or clinical administration setting (prior experience within oncology, specialist day hospital, or multi-site practices is highly regarded).
• Systems Proficiency: Demonstrated experience working with electronic medical practice management systems and proficient use of Microsoft Office/Outlook.
• Medicare & Billing Knowledge: Solid working knowledge of specialist billing processes, fee schedules, and Medicare lodgement procedures.
• Communication & Empathy: Strong interpersonal skills with the ability to handle sensitive or difficult situations calmly, compassionately, and professionally.
• Attention to Detail: Excellent organisational abilities with high precision in clinical scheduling, documentation, and data entry.
• Licence & Mobility: Comfortable fulfilling the 1-day-per-week paid travel requirement to support operational and outreach needs.

How to Apply:

If you have the medical administration experience and compassionate mindset required for this role, we would love to hear from you.

Submit your resume through this portal, or send your CV directly to martenique.crawford@randstad.com.au.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.